ICT & Operations Director Jobs at Maendeleo Bank Tanzania

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Position: ICT & Operations Director (1 Post)
Organization: Maendeleo Bank
Duty Station: Dar es Salaam
Application Deadline: 18th September 2025

Key Responsibilities:

Architect and Execute ICT Strategy – Create and present a forward-looking ICT strategy that includes enterprise system deployment, digital transformation, and infrastructure upgrade that is in line with business objectives.
Infrastructure & Network Oversight – Manage storage systems, LAN/WAN networks, virtualization platforms (VMware, Hyper-V), data centers, and hybrid cloud environments from start to finish. Assure secure setups and system performance.
Business Continuity & Disaster Recovery – Develop and manage BCP and DR protocols. Implement backup strategies and enforce failover mechanisms to guarantee high availability and data integrity.
IT Service Management & Performance Monitoring – Drive ITIL-aligned service delivery. Deploy proactive monitoring tools, manage incidents effectively, and maintain a secure, high-performance ICT ecosystem.
Policy, Compliance & Risk Governance – Establish ICT policies, SOPs, and risk frameworks in line with international standards. Ensure compliance with regulations and safeguard assets through robust cybersecurity measures.
Leadership & Team Development – Mentor and lead multidisciplinary teams, set performance targets, foster innovation, and embed a culture of service excellence.
Budgeting & Vendor Management – Lead ICT budgeting (CAPEX/OPEX). Manage procurement, evaluate vendors, negotiate contracts, and align investments with strategic priorities.
Project & Change Management – Deliver ICT projects using Agile and Waterfall methodologies. Drive process re-engineering and ensure smooth adoption of new technologies.
Operational Oversight – Supervise payments (TIPS/TISS), call center operations, branch functions, audits, customer support, and clearing services.
Risk and Compliance – Develop and enforce operational policies and control measures while ensuring compliance with regulatory requirements.
Customer-Centric Service – Guarantee seamless and high-quality service delivery across all channels, both digital and physical.
Operational Risk Management – Oversee reconciliations, incident tracking, and risk self-assessments to minimize exposure.
Performance Monitoring – Continuously track KPIs and customer feedback to drive service quality improvements.
Business Continuity & SLA Monitoring – Lead business continuity planning and monitor SLAs to maintain consistent performance.
Continuous Improvement – Promote process automation, cost optimization, and workflow efficiency.
Talent Development – Build capacity through recruitment, training, succession planning, and performance management.
Other Duties – Perform additional tasks as assigned by the Supervisor.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
Master’s degree is an added advantage.
Minimum 10 years’ experience in ICT and operations, with at least 5 years in a senior leadership role, preferably in the banking or financial sector.
Professional Certifications: CCNA, CISA, MCSE (mandatory).
Strong leadership, analytical, and decision-making skills.
Proven track record in managing ICT operations and driving digital transformation.

How to Apply:

Interested candidates should send their CV and application letter to: